FAQ’S

  • In order to maximize the life of your jewelry, we suggest following the below care instructions:

    • Preserve your jewelry’s plating by avoiding contact with cleaning agents, beauty products, water, and chemicals.

    • Vermeil jewelry - remove jewelry prior to exercise, bathing, washing your hands or swimming.

    • Protect your jewelry by storing your items in a dry area in the cloth bag which was included with your purchase.

    • Clean your jewelry with a dry cotton cloth to renew its shine.

    • We recommend storing sterling silver styles with a cloth.

    • Natural gemstones can be fragile. Do not use paper towels to clean your gemstones as they can cause scratching.

    • Jewelry should be treated delicately as some base metals are malleable.

    The Happiness Guarantee: We want you to be completely satisfied with your purchase. Our guarantee supports all product for the lifetime of the piece. Please contact hello@viennamardaloop.ca if your jewelry tarnishes or needs a simple repair.

    We are here to help with styling tips or any product questions. We want you to be completely happy with your jewelry purchase!

  • Store pick-ups will be available during business hours. An email will be sent to notify you when your items are available for pick-up. Our Boutique is next to Sunday State in Marda Loop

  • We offer standard $15 shipping on all orders within Canada. Packages will be shipped via Canada Post Flat Rate Mail.

    While most orders are processed within 48-hours, orders may take 1-3 business days to process prior to shipment. An email will be sent with tracking number once item has been packaged and ready to send.

    Once the items have been shipped, Vienna at Marda Loop relinquishes responsibility for the order.

    Need more shipping info? Send us an email to hello@viennamardaloop.ca

  • We cherish our relationship with you, which is why we offer an opportunity to exchange or receive in-store credit for regular-priced merchandise within 30 days. Just ensure the items are in their original, unworn, and unused condition, accompanied by the receipt. Please note that refunds are not available

    If you encounter any damaged items, we are here to make it right by offering a simple repair or exchange for an item of equal value, provided it was purchased within the last 30 days. Your support means the world to us, and we gladly accommodate simple repairs without restrictions.

    All SALE/DISCOUNT transactions are considered FINAL SALE only.

    We do not warranty any damaged items outside of manufacturer defects.

  • All products are handmade and one of a kind. While we try to portray items as accurate as possible, variations in pigment, texture and pattern can be expected. During the setting process air bubbles are released, creating perfectly imperfect textures.

    Clean with damp cloth. Do not microwave or put in dishwasher. Wipe up excess water.

  • Our boutique is location in Marda Loop Calgary next to Sunday State in the The Shops at Avenue Thirty Four.

    1934 34th Ave SW