In order to maximize the life of your jewelry, we suggest following the below care instructions:

• Preserve your jewelry’s plating by avoiding contact with cleaning agents, beauty products, water, and chemicals.

• Vermeil jewelry - remove jewelry prior to exercise, bathing, washing your hands or swimming.

• Protect your jewelry by storing your items in a dry area in the cloth bag which was included with your purchase.

• Clean your jewelry with a dry cotton cloth to renew its shine.

• We recommend storing sterling silver styles with a cloth.

• Natural gemstones can be fragile. Do not use paper towels to clean your gemstones as they can cause scratching.

• Jewelry should be treated delicately as some base metals are malleable.

The Happiness Guarantee: We want you to be completely satisfied with your purchase. Our guarantee supports all product for the lifetime of the piece. Please contact hello@viennamardaloop.ca if your jewelry tarnishes or needs a simple repair.

We are here to help with styling tips or any product questions. We want you to be completely happy with your jewelry purchase!

Many of our best-selling pieces are made from waterproof, tarnish-resistant stainless steel, making them perfect for everyday wear. These pieces are designed to withstand daily activities like showering, swimming, exercising, and washing your hands without losing their shine.

Some collections, such as sterling silver, gold vermeil, and other specialty materials, require a little more care and are not waterproof. We always recommend checking the product description on each item, where you'll find detailed information about the materials, care instructions, and whether the piece is suitable for everyday water exposure.

We carefully select a variety of high-quality materials to suit different styles, occasions, and budgets.

• Stainless Steel – Our most durable and low-maintenance option. Stainless steel is waterproof, tarnish-resistant, hypoallergenic for most people, and designed for everyday wear. It's ideal for showering, swimming, exercising, and daily life.

• Sterling Silver (925) – Made from 92.5% pure silver, sterling silver is a timeless precious metal that can naturally develop a patina over time. Regular polishing will restore its shine. We recommend removing sterling silver jewelry before swimming or using harsh chemicals to help preserve its finish.

• Gold Vermeil – Gold vermeil features a thick layer of genuine gold plated over solid sterling silver, offering the luxurious look and feel of fine jewelry. While more durable than standard gold plating, gold vermeil is not waterproof and should be removed before showering, swimming, exercising, or applying lotions and perfumes to help maintain its beautiful finish.

Each product page includes material details and care recommendations, making it easy to choose the jewelry that's right for your lifestyle.

Our waterproof stainless steel jewelry is made for everyday life and requires very little maintenance. While it's safe to wear while showering, swimming, exercising, and washing your hands, we recommend occasionally rinsing your jewellery with warm water and a mild soap before drying it with a soft cloth to keep it looking its best. Avoid exposing your jewelry to abrasive cleaners or harsh chemicals, and store your pieces separately when not in use to help prevent scratches.

It depends on the material. Our stainless steel jewelry is designed to be waterproof and tarnish-resistant, making it an excellent choice for everyday wear. Sterling silver may naturally develop a patina over time but can easily be restored with regular polishing. Gold vermeil and other gold-plated pieces require a little more care and should be kept away from water, lotions, perfumes, and harsh chemicals to help preserve their finish. We recommend checking each product page for specific material and care information.

Many of our jewelry pieces are made from hypoallergenic stainless steel, making them a great option for most people with sensitive skin. We also offer 925 sterling silver and gold vermeil collections crafted with quality materials. If you have known metal allergies, we recommend reviewing the material details listed on each product page or contacting us before placing your order—we're happy to help you find the best option.

All products are handmade and one of a kind. While we try to portray items as accurate as possible, variations in pigment, texture and pattern can be expected. During the setting process air bubbles are released, creating perfectly imperfect textures.

Clean with damp cloth. Do not microwave or put in dishwasher. Wipe up excess water.

Yes, many of our most-loved pieces are restocked when possible. However, some collections are released in limited quantities or are one-of-a-kind and may not return once sold out. If an item you're interested in is unavailable, we recommend signing up for back-in-stock notifications on the product page or contacting us to see if a restock is planned.