Returns & Exchanges
What is your return and exchange policy?
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We want you to love your Vienna purchase. We happily offer exchanges or store credit on regular-priced merchandise within 30 days of purchase. To be eligible, items must be returned in their original, unworn, and unused condition, accompanied by your receipt or proof of purchase. Please note that we do not offer refunds.
Are sale items final sale?
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Yes. All sale, promotional, and discounted purchases are considered final sale and cannot be returned, exchanged, or credited.
Do you offer jewelry repairs?
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Yes! We understand that everyday jewelry deserves everyday care. We're happy to accommodate simple jewelry repairs whenever possible, even beyond our standard return period. If your piece requires a repair, simply contact us with details and photos, and we'll let you know the best next steps.
What is covered by the Vienna Happiness Guarantee?
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Your happiness is important to us. If your jewellery arrives damaged or you discover a manufacturing defect within 30 days of purchase, we'll gladly repair your item or exchange it for the same item or one of equal value, subject to availability. Our goal is to ensure you love every Vienna piece you wear.
What should I do if my jewelry arrives damaged?
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We're so sorry! If your order arrives damaged, please contact us within 30 days of receiving it and include your order number along with clear photos of the damaged item and packaging. We'll review your claim and arrange a repair or exchange for an item of equal value whenever applicable.
Can I return an online purchase in person?
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Yes. Eligible online purchases may be returned for an exchange or store credit at Vienna Studio or through one of our approved return methods. Returned items must be in their original, unworn, and unused condition and accompanied by proof of purchase. Please contact us before your visit so we can arrange your return and ensure someone is available to assist you.